VUFO NGO Resource Centre

Old Job details

Consultant(s) to Deliver Leadership Training Courses

TERMS OF REFERENCE

CONSULTANT(S) TO DELIVER LEADERSHIP TRAINING COURSES

I. BACKGROUND

KOTO stands for Know One, Teach One - learning should be passed on; knowledge is meant to be shared. 

In 1999, the first hospitality training centre was opened in Hanoi, giving at-risk and disadvantaged youth the opportunity to break the poverty cycle by forging a better future for themselves, their families and their communities.  ?

Twenty years later, our almost 1, 000 graduates now include executive and sous chefs, hotel and resort general managers, business owners as well as university graduates.  All are contributing to their families and society. 

KOTO continues to be acknowledged as a leading unique not-for-profit social enterprise, not only in Vietnam but also internationally. Today, KOTO provides 200 at-risk and disadvantaged youth in Vietnam an opportunity to undertake our 24-month holistic hospitality training program to end the cycle of poverty and truly empower our trainees to realise their dreams.

EMpower is the Emerging Markets Foundation partnering with local organisation in emerging market countries, and other change – makers, to enable marginalized young people to transform their lives and communities. Sharing vision and mission, Empower supports KOTO to build capacity for leaders, therefore enhance the sustainable development of the company in the market.

II.             PURPOSE AND SCOPE OF WORK

The Consultant/ Consultants are expected to implement Activity 2 - Training and leadership development for Heads of Department. The Consultant/ Consultants will deliver 5(five) training courses for KOTO leadership team with high quality and innovative contents.

It is acceptable that the Consultant/ Consultants select to deliver courses that they are more specialized in. (See list in IV- DELIVERABLES)

The courses are recommended to be tailor made to KOTO environment and operation model.

The standard length of each course is expected to be within 8 hours. However, depending on the importance of the content, the course can be designed with less or more time.

III.           GENERAL DUTIES AND RESPONSIBILITIES

  • Conduct a survey  and pre course analysis to understand the participants’ needs
  • Develop and formulate the  training courses/training curriculum
  • Deliver the trainings to the particpants as per agreed training plan and content
  • Evaluate and report the training results

IV.           DELIVERABLES:

No.

Training courses

Estimated Delivery Schedule

1

Customer Services for Leaders

December 2021 – January 2022

2

Effective Communication for Leaders

December 2021 – January 2022

3

Mental health care as Leaders

December 2021 – January 2022

4

Marketing awareness for Leaders

December 2021 – January 2022

5

Time management for Leaders

December 2021 – January 2022

After the trainings, all participants improve their understanding and skills on

  • Delivering customer satisfaction
  • Sending and receiving messages productively
  • Dealing with traumas, mental disorders, providing mental first aid especially to teenagers and adults
  • Building strategy to bring the products and services to the markets satisfying customers’s needs and wants
  • Setting priorities

V.             LOGISTICS

Consultancy venue:  Hanoi

Participants:  5 -10 participants/course

Consultancy time frame: December 2021 and January 2022

VI.           QUALIFICATIONS and EXPERIENCE:

  • Advanced academic degree (Master of Arts or higher) in relevant professional background
  • Proven experience in delivering tailor made courses of similar topics
  • In-depth knowledge about the technical aspects of the training courses
  • Ability to work cross-culturally
  • Proficient English
  • Other requirements (if any): Referents from past work (similar to this assignment)

VII.         REMUNERATION

The consultancy fee is negotiable basing on the training proposal.

VIII.       APPLICATION

Interested consultant(s) should send a package in English including:

  1. The consultant’s/consultants ‘profile and curriculum vitaes
  2. Proposal of training courses which may describe training content agenda, methodology, resources used…
  3. Consultancy fee

to email: [email protected]

The closing date for application is 30th November, 2021. Applications will be treated confidentially. Due to the volume of applications, only short-listed candidates will be contacted and application package will not be returned.

Organization: KOTO
Location:
Application deadline: 2021-11-30
Send application to: [email protected]