WORLD VISION VIETNAM

We are looking for Vietnamese competent candidates to fill the following vacancy:

WVV Senior People and Culture Officer

• Work base: Hanoi
• Deadline for application: December 12, 2022

For detailed Job advertisement, Job description please find on World Vision Vietnam 's career page:

WVV Senior People and Culture Officer - Head Quarter (wvi.org.vn)

TERMS OF REFERENCE

WORK CONTEXT / BACKGROUND

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. World Vision Vietnam (WVV) has been funded from 12 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which 93% are Vietnamese nationals.

WVV is operating in 4 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang, Hai Phong), Central (Thanh Hoa, Quang Tri and Da Nang) and South (Quang Nam, Quang Ngai, Ho Chi Minh and Dak Nong). WVV’s Area Program (AP) usually focuses within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PURPOSE OF POSITION

• To undertake all P&C functions including Recruitment, Employment/ Employee Relations, Performance Management, Learning and Development, Staff Care and Employee Engagement and P&C Information Management for an assigned zone with minimum supervision and support from P&C Director.
• To support P&C Director in supervising the People and Culture Officers and coaching them to achieve their performance and development goals.
• To coordinate some P&C functions to ensure that relevant P&C policies and initiatives are implemented consistently and effectively across the organization.

MAJOR RESPONSIBILITIES

1.    RECRUITMENT

• Facilitate the multi-year and annual workforce planning in alignment with strategic directions and business plans, and implement the multi-year plans.
• Facilitate the recruitment processes (including reviewing JDs/TOR; advertising vacancies on different channels including social media and professional networks; screening; shortlisting; interviewing using competency based  behavioural and situational interviewing techniques, preparing written test and organizing fieldtrip with job shadowing assignments; checking references; proposing job offer and preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job.

2.    EMPLOYMENT AND EMPLOYEE RELATIONS

• Coordinate onboarding/orientation process for new hires and ensure all the new hires have good understanding of and subscribe to WVV’s ethos, core values; understand WV’s approaches, policies, procedures, strategies and operations to perform their job. 
• Facilitate separation process in compliance with WV’s Policies, procedures and labor law.
• Facilitate staffing changes (promotion, new appointment, relocation, additional responsibility, secondment, etc.) in consultation with relevant line manager and technical staff.
• Update all staff changes in the assigned zone/s to relevant partners including Social Insurance Department, Personal Health and Accident Insurance Provider and Labor Management Agency in an accurate and timely manner.
• Administer Personal Income Tax, insurance claims and other benefits (absences, health check-up, etc.) for staff in the assigned zone/s in compliance with relevant laws, regulations and HR policies
• Handle staff grievances and disciplinary action processes in consultation with the P&C Director and line managers following Vietnam Labor Law, HR policy of WVV and WV principles on Employee Relations. This includes support in handling grievance and disciplinary action processes of other zones.
• Regularly track the legal changes including Labor Law and related laws (Insurance, PIT etc.) to propose appropriate revision for the HR policy for National Staff/ Micro Finance Branches and expatriate staff.

3.    PARTNERING FOR PERFORMANCE (PERFORMANCE MANAGEMENT)

• Provide ongoing support and coaching to line managers and individual staff in the implementation of the Partnering for Performance (WV’s performance management approach and process). This is to ensure that the staff’s performance and development goals are SMART, contributing to team objectives and WVV’s Strategic Implementation Plans.
• Equip line managers with relevant skills to inspire high performance, support career development and address poor performance in a timely and professional manner.
• Facilitate recognition of staff for their additional efforts/contribution and outstanding performance in a timely and appropriate manner.

4.    OTHERS

• Take responsibility for personal security, accurately identify and assess the dangers and respond in the most appropriate way; take all good faith efforts to keep other WVV staff and property secure with guidance and instruction as being trained by WVV.
• Perform other duties as assigned by the manager to contribute to the team performance.

5.    STAFF CARE AND EMPLOYEE ENGAGEMENT

• In collaboration with line managers, create and maintain a conducive working environment where staff enjoy wellbeing as well as are highly motivated to make valuable contribution to the organization.
• Administer the staff engagement survey (Our Voice Survey) to get feedback from staff on the organizational and staff wellbeing.
• Support the P&C Director in developing WVV’s Our Voice follow up action plan in consultation with Senior Leadership Team and implement and/or coordinate follow-up actions to improve the results.
• Support in strengthening WV’s Christian identity and values and improving employee engagement.
• Coordinate spiritual nurture activities for Hanoi office as appropriate to the context of Vietnam.
• Support line managers in change communication, identification of Innovators and Early adaptors for change, and in motivating and implementing the change.

6.    P&C INFORMATION MANAGEMENT

• Ensure all employee information and recruitment processes are recorded on Workday in a timely and accurate manner.
• Generate queries, analyses and use data on Workday to inform P&C related recommendations/ decisions.
• Ensure all employee information properly in hard and soft copies, including personal documents, contracts and appendices, policies sign-off, performance and training records, etc are filed properly.
• Prepare P&C reports, payroll and other updates in a timely and accurate manner.

7.    PEOPLE MANAGEMENT

• Hire and provide orientation for new staff
• Coach the direct reports to set clear and challenging performance and development objectives in alignment with the department objectives, WV’s core values, mind-sets and behaviours
• Provide ongoing coaching, mentoring, support and feedback to ensure the supervised staff’s high performance toward the shared goals
• Identify and address development needs of staff to ensure that they are well equipped with core and job-specific competencies to carry out quality work
• Identify and address staffing issues in a timely and professional manner in working with PnC Director.
• Support the direct reports’ well-being and work-life harmony while maintaining quality work.

8.    OTHERS

• Act as an ambassador of World Vision’s brand by strictly following World Vision’s brand and communications guidelines when working with external partners and developing communications products (print, audio, or video).
• Perform other duties as assigned by the manager to contribute to the team performance.

KNOWLEDGE, SKILLS, ABILITIES

1.    Required Professional Experience

• At least five year of relevant work experience

2.    Required Education, training, license, registration, and certification

• A bachelor degree in a relevant field.
• Degree in Human Resource Management.

3.    Preferred Knowledge and Qualifications

• Good knowledge and understanding of HR functions such as recruitment, employment, employee relations, performance management, employee engagement, learning and development, succession planning, talent management and development.
• Thorough understanding of Vietnamese labour law and practices
• Good understanding about humanitarian industry, WVV’s operation and its programs.
• Ability and skills to support the development of staff and leaders to meet and exceed the competencies required to achieve organizational goals and objectives.
• Good interpersonal skills.
• Good written and spoken communications skills in English and Vietnamese.
• Well-organized work style including sound process management skills.
• Demonstrated judgment and discernment skills, maturity and the ability to maintain strict confidentiality of staff and organizational records.
• Ability to coach, mentor and manage staff’s performance
• Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.

Interested candidates are invited to submit your application by sending the CV and Cover Letter to [email protected]

Our contact details are:

People and Culture Department
World Vision International - Vietnam
Address: No. 444 Hoang Hoa Tham street, Tay Ho District, Hanoi.
Tel: 024. 39439920

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Organization: WVV
Location: Hanoi
Application deadline: 2022-12-12
Send application to: