Scope of Work

Technical Assistance for Hoang Ha Paper Global Joint Stock Company (HHP Global)

Improve management capacity and emotional intelligence

for HHP Global employees.

Background

Improving Private Sector Competitiveness (IPSC) is a U.S. Agency for International Development (USAID) technical assistance project, and the Agency for Enterprise Development (AED) under the Ministry of Planning and Investment (MPI) is the project owner. The project is implemented by Deloitte Consulting LLP (“Deloitte”) and runs from 2020 to 2025.

The purpose of the USAID IPSC Activity is to remove constraints and build the competitiveness of small and growing businesses (SGBs) in Vietnam, including those led by vulnerable populations. With this activity, USAID/Vietnam is supporting Vietnam’s competitiveness: vertically at the policy, market, and firm level; and horizontally by working along the entire spectrum of enterprise growth models, from household businesses transforming into registered firms to small firms on the cusp of scaling up.

IPSC is made up of four interrelated Objectives:

• Objective 1. Building business management capacity of SGBs, including those led by vulnerable populations, particularly women and ethnic minorities.
• Objective 2. Improving efficiency and productivity by promoting innovation, technology adoption, and sustainable business models.
• Objective 3. Enhancing business enabling environment for a broad-based inclusive economy.
• Objective 4. Strengthening business-to-business (B2B) and cross-sectoral linkages.

Summary of Activities

IPSC collaborates closely with the Government of Vietnam (GVN) counterparts, including the project owner, AED, under MPI. IPSC and AED develop strategies for sector selection, geographic focus, and SGB engagement, and engage a broad range of market actors across the economy that make up the SGB ecosystem, including SGBs, cooperatives, and household businesses (HBs); business chambers, associations, and business development service providers (BDSPs); GVN Ministries and Agencies, provincial and local administrations; and private sector consultants, training institutions, and financial institutions. Using incentives and cost-sharing with SGBs, PEs, and other partners, IPSC builds greater demand and supply of business development services (BDS), while improving providers’ capacity to understand and offer services desired in the marketplace.

One of IPSC’s main objectives is supporting Pioneering Enterprises (PEs) to receive customized technical assistance under the overall support package “Vietnamese Value – Reach out to the World” to create products with added value and Vietnamese intellectual property, nurturing them to become sustainable models for other SGBs to emulate and scale up proven examples. A PE is a growing Vietnamese enterprise with Vietnamese-branded products; sufficient competitiveness; the ability to lead and expand in the industry, sector, and locality; strong management capacity; and willingness to innovate and produce products with high added value, the vision and objective to build a Vietnamese brand in international markets. Positioning the “Made by Vietnam” product brand successfully in regional and international markets is a priority for PEs.

Each support package will be customized for the individual PE, depending on their situation, needs, development capacity, commitment to participate, and willingness to co-invest. The support packages will focus on facilitating BDSPs and technical experts to deliver consulting services and specialized training to help enterprises strengthen their governance, management capability, and strategies (including strategy development, business model refinement, brand positioning, marketing, innovation, communications, and human resource development). IPSC will develop Key Performance Indicators (KPIs) for each supporting package so PEs can quantify the results achieved and evaluate the effectiveness of the results.

HHP GLOBAL Joint Stock Company (formerly known as Hai Phong Hoang Ha Paper Joint Stock Company) is one of the pioneers in the Vietnam paper industry, committed to achieving sustainable growth. Their product lines include Test liner, Medium, Kraft liner, and Chipboard; these are widely distributed in the domestic market and exported to many countries and continents around the world such as China, North America, Japan, and Europe. They have also been consistently acknowledged for their prominent standing among the top 500 Fastest Growing Enterprises in Vietnam over the course of four consecutive years (FAST500 ranking – #204 in 2022). The company's paper factory has a capacity of 100,000 tons/year, adheres to LEED standards, and is equipped with state-of-the-art machinery, ensuring both energy efficiency and environmental conservation.

Based on the approved Action Plan, this SOW is to assist HHP Global in executing activities within IPSC’s provided technical support framework – “Improve management capacity and emotional intelligence (EQ) for HHP Global employees”

1.    Scope Statement

IPSC is seeking a local firm to provide comprehensive training sessions on Emotional Intelligence (EQ) to enhance HHP Global’s employees understanding and application of EQ principles in both personal and professional settings.

2.    Tasks and Responsibilities/Deliverables and Implementation Plan

The selected Offeror will undertake the following tasks in close cooperation with HHP, the IPSC PE team, and IPSC senior management. The selected Offeror will be responsible for all the tasks and deliverables listed in the table below. All deliverables must be agreed to and approved by HHP Global’s representative.

No.	Activities	Deliverables	Due date	Estimated level of efforts
1	Workplan preparation.	A detailed work plan showing milestones/ major deliverables and activities highlighting the critical path forward. The work plan shall be in Vietnamese.	April 5th, 2024	03 consultant days
2	Training Needs assessment - Conduct surveys/interviews or a site visit (if required) to perform Training Needs Assessment (TNA).	01 Training Needs Assessment Report. The report & documents shall be in Vietnamese. Word format following IPSC’s Report Template.	April 15th, 2024	07 consultant days
3	Curriculum design - Based on the TNA results, develop the Emotional Intelligent training program (up to 32 hours) tailored for HHP Global, in which providing: Deep-dive into the emotional intelligence  capacities: self-awareness, self-regulation,  motivation, empathy and leadership Guidance and techniques for employees to build trust and team connection, achieve  greater  focus,  emotional  balance,  empathy and motivation. Tools and strategies for leadership and managers to advance their empathy skills, improve employees' satisfaction, reduce staff turnover rate, and promote a connected working culture which in turn becomes a competitive advantage in attracting and maintaining talents. The curriculum shall include practical exercises, case studies, role-playing activities, and group discussions to facilitate learning.	01 complete sets of training packages, including: - Training curriculum - Training modules - Profiles of trainers - Presentations, reference materials (handout, audio, etc.), other resources and exercises to help people build new habits during and after the training.	April 30th, 2024	10 consultant days
4	Program Delivery - Conduct trainings for  employees and leadership of HHP Global (online and offline) follow the curriculum and plan indicated in Deliverable #1. - Conduct pre-test and post-test to evaluate the effectiveness and impact of the program. - Follow up with participants and conduct group coaching and mentoring sessions for both employees and leadership to facilitate the practice and apply of EQ in HHP daily working (with a total duration of 24 hours maximum.)	01 summary program report including pre-test and post-test results. The report shall be in Vietnamese. Word format following IPSC’s Report template.	July 30th, 2024	15 consultant days
5	Project Completion Report - Prepare and submit the completion report. - Hand over all final training documents (training presentations, reference materials, assignments, etc.)	01 Final report. The report shall be in Vietnamese with the executive summary in English. Word format following IPSC’s Report template.	August 30st, 2024	05 consultant days

3.    Period of Performance, Mode, and Level of Effort  

Period of performance:    1 April 2024 to 30 Aug 2024 

Mode:                                Online/On-site/ Hybrid based on the determination from IPSC

Location:                           Hanoi, Hai Phong, Vietnam

4.    Requirements for qualification of expert

• Vietnamese National
• Profound expert in training and coaching for individuals and organizations based on the scientific foundation of mindfulness and awareness, with recognized credentials from Search Inside Yourself Leadership Institute or other expertise organizations
• Minimum seven (07) years of experience in delivering Emotional Intelligence (EQ) training programs. Have experience of working with manufacturing corporations with more than 200 full-time employees is preferred.
• Excellent communication and presentation skills as well as ability to work with many stakeholders.
• Two (2) references demonstrating a successful history of delivering EQ training programs are required.

Interested applicants are invited to submit their CVs, technical proposal with cost estimation (All taxes included) in English to [email protected]. Please state “Technical Assistance for Hoang Ha Paper Global Joint Stock Company (HHP Global)” in the subject line.

Due to the high volume of applications, only shortlisted applicants will be contacted. Deadline for applicants is COB 17h30, 29 Mar 2024, Hanoi time.

USAID Improving Private Sector Competitiveness Key Concepts and Definitions

• Small and Growing Business (SGB): An organization/economic unit of Vietnam, including enterprises, under the provisions of the Law on Enterprises, cooperatives operating under the provisions of the Law on Cooperatives, and business households registered in accordance with Vietnamese law, which employs no more than 500 full-time employees, has growth potential but lacks the resources of knowledge, finance, human resources, and technology to realize its goals and growth potential. 
• Pioneering SGBs or Pioneering Enterprises (PEs): A growing Vietnamese enterprise with Vietnamese-branded products, good competitiveness, the ability to lead and expand in the industry, sector, and locality, good management capacity and willingness to innovate and produce products with high added value, with the vision/objective to build a Vietnamese brand in the international market.
• Business Development Service Provider (BDSP): Agencies, organizations, and enterprises in both the public and private sectors with functions, duties/business lines providing non-financial services to support enterprises to improve operational efficiency and business development.
• Business Support Organization (BSO): An organization with the function and mission to connect and support business development, often including business associations/clubs, industries, etc.
• Department of Planning and Investment (DPI): A specialized agency of the Provincial People’s Committee, which functions as a consultancy and assists the Provincial People’s Committee in managing planning and investment, including the management of domestic and foreign investment in the province; management of official development assistance (ODA) sources, concessional loans from donors, foreign non-governmental aids; Business registration within the province; providing public services within the scope of state management of the Department in accordance with the law.

Organization: IPSC
Location:
Application deadline: 2024-03-29
Send application to: [email protected]